Thank you for shopping at Zohan Online Store. We want you to love your leather product, but if you’re not completely satisfied, we’re here to help.

🛍️ Returns

We accept returns within 7 days of delivery under the following conditions:

✅ Eligible for Return

• The product is unused, undamaged, and in original packaging

• You notify us within 7 days of receiving the product

• A valid proof of purchase (order number or receipt) is provided

❌ Not Eligible for Return

• Items showing signs of use or wear

• Custom or personalized products (e.g., name embossing)

• Products damaged due to misuse, mishandling, or accident

• Clearance or final sale items

🔁 Exchanges

If you received the wrong item or your product arrived damaged:

• We will exchange it at no additional cost

• You must report the issue within 48 hours of delivery

• Send clear photos of the product and packaging to our support email or WhatsApp

💵 Refunds

Once your return is received and inspected, we will notify you of the refund approval status.

✅ If approved:

• Refunds will be processed via the original payment method (bank, Easypaisa, JazzCash)

• Refunds typically take 3–7 business days to reflect depending on your provider

❌ If rejected:

• We will inform you via email or WhatsApp with the reason

• The item may be shipped back to you (shipping charges apply)

🚚 Return Shipping

• Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong/damaged item)

• We recommend using a trackable courier service

ℹ️ How to Request a Return or Exchange

1. Contact us via:

   • 📧 Email: contact@zohanonlinestore.com

   • 📱 WhatsApp: +92 303 6742667

2. Share:

   • Your Order Number

   • Reason for return/exchange

   • Photos (if applicable)

3. We’ll guide you through the return/exchange process

📌 Important Notes

• We do not offer refunds for Cash on Delivery (COD) handling charges

• If your item was part of a bundle or promotion, partial refunds may not apply

• Returns that do not meet policy conditions may be refused or charged a restocking fee

If you have any questions about your order or our return process, feel free to reach out anytime. We’re happy to help!