Frequently Asked Questions (FAQs)
1. Are your leather products made from genuine leather?
Yes, all our products are crafted from high-quality genuine leather. Each item is carefully sourced and manufactured to ensure durability, elegance, and a premium feel.
2. How should I care for my leather product?
To maintain your leather item’s quality:
Keep it away from water and excessive heat.
Wipe with a soft dry cloth regularly.
Use a leather conditioner every few months to prevent drying or cracking.
3. Will the leather color fade over time?
Genuine leather may develop a natural patina over time, which enhances its character. With proper care, fading is minimal. Avoid direct sunlight and moisture to preserve the original color.
4. Do you offer warranty on your leather goods?
Yes, we offer a 6-month warranty against manufacturing defects such as stitching issues or hardware malfunctions. Wear and tear or accidental damage is not covered.
5. Can I return or exchange a product?
Absolutely. You can return or exchange a product within 7 days of delivery, provided it is unused and in its original packaging. Please read our Return & Refund Policy for full details.
6. Do you offer custom or personalized leather products?
Yes! We offer personalization options like name embossing or initials on selected leather wallets and bags. Please contact us on WhatsApp or email before placing a custom order.
7. What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, Easypaisa and JazzCash for your convenience.
8. How long does delivery take?
Orders are delivered within:
2–3 business days for major cities
3–5 business days for other areas
Tracking information is shared once your order is shipped.
9. Is there any extra charge for Cash on Delivery?
Yes, a PKR 100 handling fee is added for Cash on Delivery orders to cover logistics and risk charges.
10. How can I contact customer support?
You can reach us via:
Email: contact@zohanonlinestore.com
WhatsApp: 0303 6742667
